Privacy Policy


Last Updated Date: September 12, 2016

​ Zaloplex Inc. ("Zaloplex") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of Zalio™. This Privacy Policy governs your access to and use of Zalio, and by accessing, interacting with and using Zalio, you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions of Service. ​

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within Canada, the United States or internationally. ​

How We Collect Your Information ​

Our primary goals in collecting information are to provide Zalio functionality, to improve Zalio features and content, to administer your use of Zalio and to enable users to enjoy and easily navigate Zalio. When you register with us through Zalio to create an Account and become a Zalio User we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Personal Information"). Personal Information includes, but is not limited to, your name and your email address. We use your Personal Information mainly to administer the Zalio program. ​

We also collect Personal Information about Zalio Users, including, but not limited to, his or her name and e-mail address. We use this information to administer the Zalio program. Zaloplex™ may contact Zalio Users in order to respond to submitted requests for information, or contact Users in regard to their use of Zalio. Additionally, by providing any Personal Information related to a Care Circle Individual, you agree that you have obtained the applicable and appropriate permission, authorizations, releases and consents from such individual to the extent necessary to provide such individual's Personal Information to Zaloplex as part of your use of Zalio. ​

We also collect and store any User Content that you upload, download or access via Zalio. Such User Content may contain Personal Information about you or the family member, friend, caregiver or other person. We also collect the other information that you provide as part of registration and the administration and personalization of your Account (e.g., your individual preferences) ("Non-Identifying Information"). ​

Log Data ​

When you visit the Site, whether as a Zalio User or just browsing our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, operating system or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and Zalio and for the Site's technical administration, to increase our Site's functionality and user-friendliness, and to better tailor it to your needs. For example, we use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated below regarding other Non-Identifying Information. ​

Cookies ​

Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to Zalio. Second, we utilize session ID cookies to enable certain features of Zalio to better understand how you interact with Zalio and to monitor aggregate usage by Zalio users and web traffic routing on Zalio. Unlike persistent cookies, session cookies are deleted from your computer when you log off from Zalio and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all functionality of Zalio. ​

How We Use Your Information ​

  • We do not sell, transfer to or share your Personal Information with any other company or organization, except as provided for herein.

  • We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) to provide Zalio, complete your transactions, and administer your inquiries.​

  • Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your phone number with your address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Zalio Users to attempt to provide you with a better experience, to improve the quality and value of Zalio and to analyze and understand how our Site and Zalio are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

Inviting a Third Party to Access your Account ​

If you choose to use Zalio to invite a third party to access a Care Circle Profie created by you, we will ask you for such third party's name and email address. We will automatically send the third party an email inviting him or her to use Zalio and to otherwise administer Zalio. We store this information for this purpose. The third party may contact us at contact@zalio.com to request that we remove this information from our database. Please ensure that you have the third party’s consent to share their name and email address with Zalio. ​

Your Use of Zalio ​

We will display your Personal Information and User Content contained in a Care Circle Profile created by you via Zalio according to the preferences you set in your Account. Any information you choose to provide and make available to third parties via Zalio should reflect how much you want others to know about you and the Care Circle Individual. Please consider carefully what information you disclose in a Care Circle Profile and your desired level of anonymity. You can review and revise the information contained in your Care Circle Profile at any time. We recommend that you guard your sensitive information. ​

Zalio Users ​

If you choose to invite a third party to become a Zalio User and access one or more of your Care Circle Profiles , such third party may be able to (i) access, view, share, download and distribute the information contained in such Care Circle Profiles , including, but not limited to, your Personal Information and User Content, and (ii) upload their own User Content to the Care Circle Profile, which will then be available to be accessed, viewed, shared, downloaded and distributed, according to the preferences you set for such third party via your Account. ​

Aggregate Information and Non-Identifying Information ​

We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information. ​

Service Providers ​

We may employ third party companies and individuals to facilitate Zalio, to provide Zalio on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of Zalio features) or to assist us in analyzing how Zalio is used. These third parties have access to your Personal Information and User Content only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. ​

Compliance with Laws and Law Enforcement ​

Zaloplex cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Zaloplex or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity. ​

Business Transfers ​

Zaloplex may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of receivership or bankruptcy. ​

Changing Your Information ​

All Zalio Users may review, update, or correct the Personal Information and User Content in their Account by contacting us at contact@zalio.com or via the account settings section of Zalio. We may retain an archived copy of your records as required by law or for legitimate business purposes. ​

Data Retention ​

We will retain the information you provide via Zalio for as long as your Account is active or as needed to provide you with Zalio. We may retain and use the information you provide via Zalio, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Zaloplex is very concerned with safeguarding your information. We employ reasonable physical, technological, and administrative security measures and attempt to ensure they are applicable under the circumstances. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. ​

We will inform you of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" via email if there is a real risk of significant harm in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. ​

International Transfer ​

Your information may be transferred to a foreign jurisdiction to be processed or stored. Such information may be provided to law enforcement or national security authorities of that jurisdiction upon request, in order to comply with foreign laws. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. ​

Links to Other Websites ​

Zalio may contain links to other websites. If you choose to click on a third party link, you will be directed to that third party's website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. 

Our Policy Toward Children ​

Zalio is not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at contact@zalio.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files. 

Contacting Zaloplex ​

If you have any questions about this Privacy Policy, please contact our Privacy Officer at:
privacy@zalio.com or
Zaloplex Inc.
120 Adelaide St. West, Suite 1501
P.O. Box 4, Toronto, ON
M5H 1T1

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